Customers will receive a full refund or credit with 48 hours notice of cancellation prior to the activity date. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price. Waiver will be presented to you prior to your trip departure. Failure to sign the waiver will result in cancellation.
Your health is our top priority, and we have put special measures in place to keep all guests safe both during and after your activity.
***Stringent Cleaning** - We’ve increased the frequency of disinfecting surfaces and high traffic areas between each tour, and hand sanitizer will be available to all of our guests.
***Social Distancing** - Guides will stay at a safe 6-foot distance during all points of the tour, except when inside the vehicle. We also ensure that all staff members will be wearing the necessary PPE including facemasks and gloves.
***Wellness Checks** - Guides receive daily wellness checks to ensure they are healthy and symptom-free. If you or anyone in your group is experiencing symptoms, we will work directly with you to cancel or reschedule your tour at no additional cost to you. (Restrictions do apply)
The information we collect is only that which is provided to us by you. This information is used for the processing of your reservation and payment information. This personal and financial information is stored and secured to the best of our abilities.
Providing our services; Auditing, research and analysis in order to maintain, protect and improve our services; Ensuring the technical functioning of our network; Developing new services.
Switchbacks Hawaii processes personal information on our servers in the United States of America. We may process personal information to provide our own services.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Switchbacks Hawaii website features and services may not function properly if your cookies are disabled.
You can decline to submit personal information to any of our services, in which case Switchbacks Hawaii may not be able to provide you with the ability to book a reservation.
Switchbacks Hawaii only shares personal information with other companies or individuals outside of Switchbacks Hawaii in the following limited circumstances:
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to Switchbacks Hawaii employees, contractors and agents who need to know that information in order to operate, develop or improve our tour services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Accessing And Updating Personal Information
When you use Switchbacks Hawaii's services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete users’ personal information. We provide the details for these procedures in the specific privacy notices.
Privacy Matters c/o Switchbacks Hawaii 3702 Lower Honoapiilani Rd Unit 13, Lahaina, HI. 96761