Cancellation Policy

Customers will receive a full refund or credit with 48 hours notice of cancellation prior to the activity date. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price. Waiver will be presented to you prior to your trip departure. Failure to sign the waiver will result in cancellation.

Privacy Policy:

The information we collect is only that which is provided to us by you. This information is used for the processing of your reservation and payment information. This personal and financial information is stored and secured to the best of our abilities.

Switchbacks Hawaii only processes personal information for the purposes described in this Privacy Policy. In addition to the above, such purposes include:

Providing our services; Auditing, research and analysis in order to maintain, protect and improve our services; Ensuring the technical functioning of our network; Developing new services.

Switchbacks Hawaii processes personal information on our servers in the United States of America. We may process personal information to provide our own services.

Personal Information:

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Switchbacks Hawaii website features and services may not function properly if your cookies are disabled.

You can decline to submit personal information to any of our services, in which case Switchbacks Hawaii may not be able to provide you with the ability to book a reservation.

Information Sharing: 

Switchbacks Hawaii only shares personal information with other companies or individuals outside of Switchbacks Hawaii in the following limited circumstances:

We have your consent. We require opt-in consent for the sharing of any sensitive personal information.  We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures. We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Google, its users or the public as required or permitted by law.

If Switchbacks Hawaii becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.

Information Security: 

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to Switchbacks Hawaii employees, contractors and agents who need to know that information in order to operate, develop or improve our tour services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Data Integrity:

Switchbacks Hawaii processes personal information only for the purposes for which it was collected and in accordance with this Privacy Policy. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services or as otherwise permitted under this Policy. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Accessing And Updating Personal Information

When you use Switchbacks Hawaii's services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Some of our services have different procedures to access, correct or delete users’ personal information. We provide the details for these procedures in the specific privacy notices.

Enforcement

Switchbacks Hawaii regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy or Switchbacks Hawaiis’ treatment of personal information by contacting us through this web site or by writing to us at:

Privacy Matters c/o Switchbacks Hawaii 3702 Lower Honoapiilani Rd Unit 13, Lahaina, HI. 96761